Today is the 3rd annual Community Manager Appreciation Day! Below are 5 must-reads.
A Worldwide Salute to Community Managers
By Jeremiah Owyang It’s the third annual Community Manager Appreciation Day (every fourth Monday of Jan) and I’d like to salute the folks working on the front lines at companies big and small leading the charge. These folks are critical in the change as companies have moved from the static website to the dynamic human focused social business we’re seeing across every agency.
9 Ways To Celebrate Community Manager Appreciation Day
By Elana Zak Just a bit of background. CMAD was started in 2010 by Jeremiah Owyang, a California-based web strategist. It is “a way to recognize and celebrate the efforts of community managers around the world using social media to improve customer experiences.”
The 2012 Community Manager Report [INFOGRAPHIC]
By Jason Keath Last year, Social Fresh launched our first Community Manager report. And this year we have gathered even more data from twice as many community managers. We put together the below infographic to give you a taste of where the community manager role stands. And for an even deeper dive into the data keep scrolling for the white paper.
Community Manager Appreciation Day 2012
By Robyn Tippins Community managers, despite working long and varied hours, still will tell you that they have the coolest job in the world. Keep reading to hear my decidedly biased view of community managers, colored by my almost 16 years of managing communities.
Community Managers Are the Heart and Soul of Enterprise Social Media
By David B. Thomas Spend all the money you want on advertising, on customer satisfaction surveys, on focus groups—your community managers are the people making your brand every day. They create your reputation anew with every interaction. And when things turn bleak, they have the power to turn hate into love. I’ve seen it happen, and that’s something I could never say about a press release or an annual report.